[Change] I'd like to change my subscription plan. (Monthly→Yearly) (Yearly→Monthly)

⏰In a nutshell,

If your payment was made within the last 7 days, request a refund and purchase the plan you want.

If it's been more than 7 days from your payment, please wait for the current plan to expire and purchase another one.

 

⏰To elaborate,

1. Before 7 days from the purchase

If your first payment for the subscription was made within the last 7 days, please follow the steps below.

  1. Cancel your subscription renewal.: How to cancel automatic renewal of subscription
  2. Request a refund to Apple.: How to get a refund on your purchase
    • Please understand that Alarmy can't help you get a refund, due to iOS policy.
  3. Then, please purchase the subscription plan you want.

 

2. After 7 days from the purchase

If your first payment for the subscription was made more than 7 days ago, it is no longer refundable. You must wait for the current subscription to expire and then purchase another subscription plan.

  1. Cancel your subscription renewal.: How to cancel automatic renewal of subscription
  2. When your current subscription expires, please purchase the plan you want.