⏰In a nutshell,
If your payment was made within the last 7 days, request a refund and purchase the plan you want.
If it's been more than 7 days from your payment, please wait for the current plan to expire and purchase another one.
⏰To elaborate,
1. Before 7 days from the purchase
If your first payment for the subscription was made within the last 7 days, please follow the steps below.
- Cancel your subscription renewal.: How to cancel automatic renewal of subscription
- Request a refund to Apple.: How to get a refund on your purchase
- Please understand that Alarmy can't help you get a refund, due to iOS policy.
- Then, please purchase the subscription plan you want.
2. After 7 days from the purchase
If your first payment for the subscription was made more than 7 days ago, it is no longer refundable. You must wait for the current subscription to expire and then purchase another subscription plan.
- Cancel your subscription renewal.: How to cancel automatic renewal of subscription
- When your current subscription expires, please purchase the plan you want.