Hello, this is Alarmy team.
This is the very first article I'm writing to you via Notice menu, which will be about the most important feature of Alarmy.
We have been receiving many inquiries about your alarms not ringing. First and foremost, I'd like to apologize for the inconvenience. I cannot imagine how flustered you would have been.
The most important thing our team focus on is ringing the alarm on time. Stating the obvious, it is the core feature of an alarm app as well as the first step to fulfilling our promise of "waking you up fully and completely."
Unfortunately, there are some technical restraints in iOS policy that mutes Alarmy's alarm or all altogether stop it from ringing. Our team is doing the best we can to work around it, but there's a clear limitation as the app needs to abide by the rules to work on iOS. Hope you understand the situation we're in. 😭
But there is a clear way to make sure your alarm rings, albeit not perfectly convenient. To know the ways, please refer to this article that explains more deeply about how to make sure your alarm rings. 👉 My alarm didn't ring
If you need help understanding the article or have additional questions, please contact us via [4th tab > Send Feedback]. I'll answer your questions and double check if there's anything we are missing. 🧐
Hope all is well, and thank you for sticking with Alarmy.